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Careers / Memory Care Program Manager

Memory Care Program Manager

Interested in joining The Kensington Family?

Why Kensington Place? Because “We Promise to Care and Love You Just As We Do Our Own Family!” 

Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Benefits:

  • A community where you’re treated like family!
  • Competitive salary
  • Health, Dental & Vision Insurance
  • PTO
  • Complimentary meals
  • Career growth and paid training opportunities
  • Employee Assistance Program
  • Employee Referral Bonus
Salary Range: $90,000.00 Annually
Schedule: Full Time 

Summary:

 The Haven Program Manager is responsible for all aspects of the operation of the Memory Care neighborhood including planning, organizing, developing, directing, and evaluating services and programs in a manner that meets the needs and interests of Memory Care residents.

Duties and Responsibilities: 

  •  Participates in the yearly business and budget planning for the Memory Care department. Monitor and adjust staffing levels, care planning/delivery, and supply inventories to ensure the neighborhood meets labor cost, supply cost, and quality of care goals.
  • Participates in resident move-in to the community by reviewing pre-move-in medical evaluations, collecting resident personal data, evaluating resident functional levels, and determining resident interests and social needs.
  • Leads the process of planning for the individual resident’s nursing care, nutrition, and activities and completes resident Individual Service Plans. Leads the Individual Service Plan meetings with residents and families.
  • Coordinates with the Memory Care Activities Coordinator on weekly activities calendars for Memory Care residents.  Ensures care managers’ assignments incorporate participation in activities.
  • Meets individually with prospective and current residents and their families to discuss issues related to resident care, participation in activities, solve problems, and promote positive customer relations.  Assures problems and complaints involving care services and activities are managed in a timely and appropriate manner.
  • Participates in Health Maintenance Meetings to review resident Individual Service Plans, notes changes in residents’ condition, and recommends changes in care plans and activities to meet resident requirements.
  • Monitors Quality Indicators and participates in regular reviews to identify improvement opportunities and level of compliance with Federal and State rules and regulations and community policies. Develops plans and actions to carry out improvements.
  • Represents Kensington Park in professional and community activities and maintains positive relationship with referral sources and service providers.
  • Interviews, makes hiring recommendations, trains, orients, supervises, evaluates performance, and disciplines neighborhood personnel.  Sets departmental priorities and makes job assignments.  Keeps employees informed of changes that affect them.
  • Attends and participates in workshops, seminars and other programs to keep abreast of changes in the healthcare field.  Shares and communicates new knowledge.
  • Participates in other professional development activities as required.

Knowledge and Skill: 

  • Must have excellent verbal skills and communication abilities.
  • Ability to work effectively within a team based environment.
  • Strong time management and organizational skills.
  • Ability to calculate figures related to budgetary items, staffing needs, medication dosages, and amounts such as percentages and area.
  • Knowledge of Federal and State regulations.
  • Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.

Qualifications:

  • Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
  • Must be able to read and write English, and follow verbal and written instructions.
  • Minimum of three (3) years in similar position, with retirement living or home-care background preferable. Direct hands on care experience required.
  • Ability to work flexible hours including weekends and evenings.
  • Ability to read, analyzes, and interrupts human service periodicals,  professional journals, technical procedures, and governmental regulations.
  • Ability to write reports, business correspondence, procedure manuals.
  • Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
  • Bachelor’s degree preferred.

Mental and Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  •  The employee regularly is required to stand, walk, sit, use hand to finger,  handle or feel objects, tools, or controls; and reach with hands and arms above, below and at shoulder height.
  • The employee frequently lifts and/or moves up to 25 pounds. Must be able to push a minimum of 200 pounds and be able to push such weight a minimum distance of 200 feet.
  • May be necessary to assist in the evacuation of residents during an  emergency.
  • Work area may be subject to noise, distractions, and interruptions.  Ability to remain calm and positive in stressful situations is required.
  • Accepted file types: pdf, doc, docx, Max. file size: 120 MB.
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