Move In Coordinator

Why The Kensington Reston? Because Our Promise is to love and care for your family as we do our own…and this extends to our team members too!

Join us to discover your path, grow your purpose, and embrace the unexpected: deeper connections, greater opportunities, and a stronger sense of belonging.

Salary: $28.00-$30.00 per hour + Commission Per Move-In

Schedule:  37.5 hours per week, additional hours as needed 

Experience: Experience in a similar position is preferred.

Work Location: In Person at Kensington Place Redwood City

Job Status / Schedule: Full-Time, flexible, including some Weekends, Holidays, Evenings, On-Call

What does Kensington Senior Living offer you?

• Competitive Salary
• 401(k) Plan
• Paid Vacation
• Employee Assistance Program
• Employee Referral Bonus Program
• Complimentary Meals
• Growth Opportunities

Overview:

The Move-in Coordinator is responsible for ensuring a successful, warm, and welcoming transition for each resident into their new home. Recognizing that major changes can be challenging for seniors, the Move-in Coordinator must be compassionate, organized, and detail-oriented in fulfilling their duties.

What will you do as the Move-In Coordinator?

• Communicate with residents and their families to complete all required paperwork required prior to moving in.
• Assists in preparing the residency agreement and provides this document to the Executive Director prior to the lease signing.
• Assists residents and families with moving arrangements and coordination of calendar dates and schedules.
• Coordinates with all departments, pharmacies, physicians, rehab providers and other providers as appropriate to ensure that new residents’ needs are met.
• Completes and distributes a Move-in-at-a-Glance document that shares information about the residents’ background to all departments and Kensington Senior Living partners.
• Orients with new residents and their families to their new home. Introduce the residents to staff members and other residents. Conducts tours to orient residents to public spaces and reviews key hours of service.
• Checks in with new residents and their families frequently during the first two weeks of their residency to offer assistance and support.
• Conducts the Two-Week Meeting with families and residents after which, the neighborhood director becomes the main point of contact for the family.
• Observes and reports any concerns about the residents’ transition to the appropriate department head and Executive Director.
• Gather feedback from residents and their families on how the move-in process was carried out and identify improvement opportunities.
• Attends training courses and participates in other professional development activities as required.

Pre-Employment Requirements:

• Successful completion of California State Police criminal background check.
• Demonstrate freedom from Tuberculosis by PPD/TB test or chest x-ray, documenting the absence of tuberculosis in a communicable form.
• Pass a pre-employment drug test.

Knowledge & Skill: 

• Must have excellent verbal and written communication skills.
• Ability to work effectively within a team-based environment.
• Strong time management and organizational skills.
• Possess excellent computer skills with proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and ability to learn new database programs.
• Knowledge of appropriate Federal and State regulations pertaining to Senior Living.

Mental and Physical Requirements:

• Be in good health, and physically and mentally capable of performing assigned tasks.
• Must maintain a clean and well-groomed appearance.
• Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
• While performing the duties of this job, the employee is regularly required to talk and listen.
• The employee frequently lifts and/or moves up to 25 pounds.
• Must be able to push a minimum of 200 pounds and be able to push such weight a minimum distance of 200 feet.
• May be necessary to assist in the evacuation of residents during an emergency.
• Work areas may be subject to noise, distractions, and interruptions, an ability to remain calm and positive in stressful situations is required.

We are an equal opportunity employer. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.