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Careers / Team Member Services Manager

Team Member Services Manager

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Why Kensington Place Redwood City? Because “We Promise to Care for and Love You Just As We Do Our Own Family!” We are seeking individuals who are eager to grow both professionally and personally, and who are driven by our core values: love for seniors, respect for each other, spirit to serve and passion for excellence.

Summary:

The Team Member Services Manager is responsible for establishing and administering key human resources processes and programs including recruitment, orientation, training and professional development, performance management, and compensation/benefits.

Duties and Responsibilities:

  1. Administers the recruitment process including placing ads/ job opening notices, accepting applications, conducting pre-screening, scheduling interviews, conducting background checks, administering pre-employment testing, executing written job offers.
  2. Administers training program to ensure that all team members meet training requirements for their position.  Updates training requirements for each position, ensures all team members attend required training, resources training materials, and tracks effectiveness of training delivery.  Facilitate new team member orientation.
  3. Administers the team member performance management process including training managers to coach and discipline team members, establishing reward/ recognition programs, administering completion of performance appraisal/improvement reviews, investigating performance problems, managing the “Open Door” communication system, and conducting exit interviews.
  4. Maintain records of licenses and certifications, including CPR/ First Aid, LPN, C.N.A, RN, Servsafe and others as needed for each department. Alert team members and supervisors of license/ certification expiry dates and update records when dates are renewed.
  5. Administers team member benefits programs including open enrollment, resolving claims, change reporting, approving payments, and communicating benefit information to team members.
  6. Assists in developing and implementation of personnel policies and procedures.  Maintains and distributes team member handbook and HR policies and procedures manual.
  7. Administers employee appreciation programs including recognition of birthdays, anniversaries, team member of the month awards, publishing stories on team newsletters.
  8. Process staff payroll and maintain accurate payroll recordsEnsures state and federal regulatory and record keeping requirements are met with regard to fair labor standards, compensation, hiring, and unemployment compensation.  Represents the company at hearings with regard to human resources matters.Maintains Human Resource Information System records and compiles reports from database as required.
  9. Develops and maintains affirmative action programs. Files EEO-1 reports annually and maintains other records, reports and logs to conform to EEO regulations.
  10. Attend training courses and participate in other professional development activities as required.

Knowledge and Skill:

  1. Must have excellent verbal skills and communication abilities.
  2. Ability to work effectively within a team-based environment.
  3. Strong time management and organizational skills.
  4. Must possess analytical skills and be able to effectively handle multiple projects concurrently.
  5. Must demonstrate effective negotiation techniques.
  6. Knowledge of Generally Accepted Accounting Practices and local, state, and federal tax laws.
  7. Knowledge of state and federal labor and employment practices requirements.
  8. Must have excellent computer skills including Word, Excel, Outlook, Power Point, and Property Management Systems.

Qualifications:

  1. Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
  2. Must be able to read and write English and follow verbal and written instructions.
  3. Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
  4. Ability to work flexible hours including weekends and evenings.
  5. Be in good health, and physically and mentally capable of performing assigned
  6. Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment
  7. Must be cleared in a criminal background check administered in the state of Virginia.
  8. Minimum of 3 years in financial management position(s), with preferable retirement living or home-care background.
  9. Knowledge on HR generalist functions.  Experience in managing HR generalist functions in preferred.
  10. High school diploma required; Bachelor’s degree strongly preferred.
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