An effective onboarding process in healthcare is crucial for employees embarking on their journey at any senior living community. It serves as the pivotal moment when you immerse yourself in your organization, acquiring the necessary skills and best practices to excel as a valued team member.
At Kensington Place Redwood City, we prioritize our interview and training process because we want our team members to succeed and grow with us. We want them to feel confident and successful and ready to tackle challenges with the skills they’ve learned both professionally and personally.
Why is the onboarding process so crucial to us—and you?
At Kensington Place Redwood City, we hold true to Our Promise of loving and caring for our residents—and team—as we would our own family. Our team members work together to embody that Promise every day.
Onboarding is a crucial process because everyone working for us needs to represent our core values, work together and come together for the better of our residents and families (and our team too!)
The step-by-step process of joining the Kensington Place Redwood City Family
Step 1
Check our careers page and apply to one of our open positions! Interested in something that isn’t listed? Don’t hesitate to contact us with your resume and we’ll reach out if something becomes available.
Step 2
Applicants will join a group interview with a neighborhood manager where they’ll learn about the Kensington Promise. You’ll have the opportunity to share your experience with senior care, and why you want to work with us. This is also a great time to ask questions.
Step 3
Shadow a team member for a job preview! Experience the day-to-day responsibilities of the role you’re applying for, ask questions, meet the team and residents, and see if this role—and our community—is the perfect fit for you.
Step 4
Interview with the Executive Director Joan to share your professional experiences, career goals, and interest for becoming a part of our team. Learn about our Kensington story and what it’s like at Kensington Place Redwood City.
Step 5
A background check is required for all senior living facilities, typically taking 48-72 hours, but sometimes up to 2 weeks to clear.
Medical check
Once the background check is clear, applicants proceed to a local doctor’s office, usually Patient First or a similar clinic (depending on your area), to undergo the Tuberculosis (TB) Test and Drug Screen.
In certain states, applicants with a medical marijuana card from a physician are permitted to work even with a positive result.
Paperwork and system set up
Now we begin the hiring paperwork with our Manager of Team Member Services, Lucille. New team members will also receive their keys, fobs, and name tags.
Orientation at Kensington Place Redwood City
Afterward, new hires participate in our comprehensive 2-day New Hire Orientation, which includes presentations from each department:
- Joan, Executive Director, shares our core values.
- Lucille covers Human Resource Policies.
- Director of Nursing Services Jody explains “Caring The Kensington Way.”
During orientation, we provide training on important topics:
- Documentation in MatrixCare
- The Positive Approach to Care Method
- BCAT (Brief Cognitive Assessment Tool)
- Infection Control
Safety tour
The next part of our onboarding process involves joining Danilo, Director of Environmental Services, on a safety tour where we cover emergency procedures, building navigation, and ensuring residents’ safety while they’re out and about.
Relias training
At our community, we require all new team members to complete 8 hours of virtual Relias Training before starting their first week. This can be done at their own pace but must be completed within 7 days of starting the new role.
You’ll cover:
- Understanding Alzheimer’s Disease (Dementia Care)
- All About Parkinson’s Disease
- Basic Concepts of Infection Control
- Blood Pathogens and Standard Precautions
- Fire Safety and Emergency Preparedness
- Abuse, Neglect, and Exploitation prevention
- Basics of Hand Hygiene
- Basic Nutrition and Food Safety
- And Privacy and Confidentiality for Non-HIPAA Covered Entities
Once the Relias Training is completed, you are ready to receive a schedule and begin your new role. Our onboarding process typically takes about 1-3 weeks.
Join our team at Kensington Place Redwood City
Our Promise is to love and care for our residents as we do our own family—and we extend this promise to our team members. Our team is the heart of our community. We rely on them to live out our core values everyday.
We invite you to visit our careers page and apply for an open position that seems like the right fit for you. Not sure about applying? Check out our volunteer opportunities and find out if Kensington Place Redwood City is the place for you. We can’t wait to meet you!